Returns and Refunds

Cancellations

We know plans change, sometimes right after you've placed an order. If you need to cancel, you can raise the request with us within 1 hour of placing your order, along with the reason for cancellation. Since we begin processing orders quickly to get them to you as fast as possible, cancellations outside this window may not be possible.

If your order was prepaid, the refund will be credited back to your original payment method within 4 to 7 working days.

Returns and refunds

As our products are food items, we're unable to accept returns once an order has been delivered. This is standard for consumable products and helps us maintain the quality and safety of what we ship out.

That said, if something isn't right with your order, whether it arrived damaged, the wrong item showed up, or anything else feels off, we want to know. Reach out to us through either of the following:

Once you get in touch, our team will look into the details of your case and assist you with a replacement or refund depending on the specific circumstances. We read every message ourselves, so you can expect a real response, not a bot.