1. Where is Toku Moku based?
Jaipur, Rajasthan. That's where the brand started, and it's still where everything is made.
2. How are your products made?
By a small, hands-on team that treats every batch the way a good home kitchen would, slow, careful, and tasted along the way rather than rushed through a factory line.
3. What makes Toku Moku different from other snack brands?
We don't use maida, palm oil, or artificial flavours. Our honey is real honey, our ingredients are named and recognisable, and nothing is added just to cut costs or extend shelf life artificially.
4. Are your products vegetarian?
Most of our products are vegetarian. A few, like our Honey Roast Muesli, contain honey and aren't strictly vegan, this is noted on individual product pages where relevant.
5. Do you test your products before selling them?
Yes, every batch is tasted and reviewed by our team before it goes out, we don't put anything on shelf that we wouldn't eat ourselves.
6. Do your products contain added sugar?
Most of our range has no added or refined sugar, sweetness comes from natural sources like honey or dried fruit where applicable. A couple of our savoury flavours use a small declared amount of sugar to balance seasoning, this is listed clearly on the ingredient panel.
7. Are your products gluten free?
Not all of them. Some, like our ragi based namkeen, contain wheat. Please check the ingredient list on each product page before purchasing if you're avoiding gluten.
8. Do your snacks contain preservatives?
No, we don't use artificial preservatives. This is great for keeping things natural, but it also means shelf life is shorter and more sensitive to heat and storage conditions than snacks with preservatives.
9. Are your products suitable for people with nut allergies?
Many of our products contain almonds, cashews, pistachios, or other nuts. Please check the ingredient list carefully on each product page if you have a nut allergy.
10. Do you use MSG or artificial flavouring?
No, our savoury snacks are seasoned with real spices like haldi, black pepper, garlic, and onion powder rather than seasoning blends or MSG.
11. How should I store my Toku Moku products?
Keep the pack sealed tightly, either in its original resealable pouch or transferred to an airtight container, and store in a cool, dry place away from direct sunlight.
12. Why does my product seem stale before the expiry date?
Since we don't use preservatives, our snacks can be more sensitive to heat exposure during storage or shipping. If your product seems stale or off before its expiry date, reach out to us and we'll help sort it out with a replacement.
13. How long do your products stay fresh once opened?
This varies slightly by product, but generally, if resealed properly and stored in a cool, dry spot, most of our snacks hold their crunch and flavour well within the printed shelf life.
14. How long does shipping take?
We usually ship within 2 working days of receiving your order and aim to deliver within a week, depending on your location.
15. Can I cancel my order after placing it?
Yes, you can request a cancellation within 1 hour of placing your order. After that window, we may have already started processing it.
16. How do refunds work for cancelled prepaid orders?
Refunds for cancelled prepaid orders are credited back to your original payment method within 4 to 7 working days.
17. Do you ship across all of India?
This depends on our current serviceable pin codes at checkout, if your address isn't accepted at checkout, we may not be delivering there yet.
18. Is Cash on Delivery available?
This depends on what's currently offered at checkout, please check the payment options at the time of ordering.
19. Can I return a product if I don't like it?
Since our products are food items, we don't accept returns once an order has been delivered unless the product is faulty, damaged, or defective.
20. What do I do if my order arrives damaged or wrong?
Reach out to us at ambikeshwarenterprises09@gmail.com or DM us on Instagram @_tokumoku with your order details and, if possible, a photo. We'll sort out a replacement or refund based on the situation.
21. How long does a replacement or refund take once approved?
This depends on the specific case, but once approved, our team works to resolve it as quickly as possible, reach out to us directly for a timeline on your particular order.
22. Do you have a physical store?
Currently, Toku Moku is available online only through our website.
23. How can I get in touch with you?
Email us at ambikeshwarenterprises09@gmail.com or message us on Instagram @_tokumoku, we read and respond to everything ourselves.